Samadhan diagnoses the root cause, validates entitlement and evidence, tests deadlines and economics, then executes the appropriate FIX / CLAIM / CHALLENGE / RECOVER route—or tells the exporter when escalation or further spend does not make sense.
A resolution workflow, not a blanket recovery promise.
EXIMYug controls diagnosis, evidence and execution workflow. It does not pretend to control a bank, buyer, insurer, ECGC, carrier, Customs, DGFT, arbitrator or court.
Repair procedural, data and documentary exceptions where correction is permitted.
EDPMS • e-BRC • DOCUMENTS • BENEFITSMap policy/contract entitlement, quantify loss, assemble evidence and manage the claim workflow.
ECGC • MARINE • CARRIERTest a decision against applicable rules, policy wording, documents and transaction facts; build the representation/rebuttal.
BANK • INSURER • ECGC • CARRIEREvidence-led demand, acknowledgement, settlement, payment plan and collection escalation.
BUYER • COUNTERPARTYPrepare the case and route it to the institution, authority, mediator, collection specialist or lawyer that can decide or enforce it.
RIGHT ROUTE • RIGHT PACK • RIGHT DEADLINECompare amount at stake, entitlement, evidence, limitation/deadline, counterparty and likely cost before spending more.
SAVE FURTHER LOSSRepresentative workflows. Final outcomes remain subject to the relevant counterparty, institution or authority.
| Problem | EXIMYug diagnosis | Execution mechanism | External decision / dependency |
|---|---|---|---|
| Buyer unpaid | Debt acknowledgement, invoice, delivery/acceptance, payment terms, dispute status | Demand sequence → acknowledgement → settlement/payment plan → collection escalation → legal pack if justified | Buyer / collection / court or arbitration where needed |
| Buyer deduction / short pay | Invoice vs received amount; acceptance/QC; contractual deduction rights; bank/FX/commission effects | Quantify unexplained deduction → evidence pack → formal dispute → negotiate/recover | Buyer / contractual dispute forum |
| Quality dispute | PO/spec ↔ inspection/test/QC ↔ shipment evidence ↔ buyer complaint | Liability matrix → causation/evidence gaps → rebuttal or commercial settlement → claim where cover/liability exists | Buyer / surveyor / insurer / dispute forum |
| LC discrepancy | LC/UCP/ISBP requirements vs presented documents and timelines | Classify curable/not → corrected document / amendment / waiver request / resubmission pack | Issuing/nominated bank and applicant where waiver required |
| Bank refuses documents | Refusal notice, LC terms, UCP/ISBP and document set | Structured discrepancy analysis → rebuttal/representation → bank escalation → expert/DOCDEX route where suitable | Bank; external expert process is not court enforcement |
| ECGC claim rejected | Policy clause ↔ rejection reason ↔ declarations/overdue/limit/recovery obligations ↔ event facts | Identify evidence or interpretation gap → representation → grievance/escalation pack | ECGC / appropriate dispute route |
| Marine claim rejected | Policy/exclusions, survey, causation, notice and evidence | Coverage/cause matrix → missing evidence → rebuttal/representation → grievance/dispute pack | Insurer / ombudsman or dispute forum where applicable |
| EDPMS / e-BRC stuck | Shipping bill ↔ invoice ↔ IRM/payment ↔ AD-bank data ↔ exception reason | Reconcile → identify mismatch → correction/closure evidence pack → bank workflow → track to updated status | AD bank / relevant system |
| Incentive / refund stuck | Eligibility, shipping-bill declaration, claim/process status, exception and amount | Reconstruct entitlement → identify missing/incorrect field or evidence → amendment/representation/action pack | Customs / DGFT / GST or other scheme authority |
| Freight / demurrage dispute | Quote, booking, B/L, tariff/surcharges, event timeline, free days and invoices | Recalculate amount → allocate responsibility → challenge unsupported days/rates/charges → refund/dispute pack | Carrier / forwarder / terminal / contractual forum |
| Fraud / diverted payment | Payment instructions, communications, bank trail and change-of-account evidence | Preserve evidence → urgent bank recall/freeze requests → counterparty-bank/insurer notification → authority/legal pack | Banks, authorities, insurer, legal process; recovery may be impossible |
| Evidence missing | Transaction chronology across ERP/email/bank/CHA/forwarder/carrier/insurer | Evidence graph → source requests → version/timeline reconstruction → explicit missing-proof list | Availability of original records and third-party cooperation |
Every case gets a pursue / negotiate / route / stop recommendation based on evidence—not a promise of success.
Root cause is translated into a rule, document check, data dependency, deadline or evidence requirement and attached to the relevant transaction stage.
What actually happened?
Rule, document, data, deadline or external event?
Can it be stopped, protected or proved?
GO / FIX / HOLD / PROTECT.
Watch until financial/regulatory closure.
Select a case. The route changes according to evidence, economics and who has authority to decide.
Use for buyer non-payment, deductions, LC/bank issues, ECGC/marine rejection, freight disputes, compliance or evidence failures.
Use for buyer non-payment, deductions, LC/bank issues, ECGC/marine rejection, freight disputes, compliance or evidence failures.
Case facts, amount, documents, correspondence, rejection/reason, deadlines and actions already attempted.
Diagnose → validate → viability → choose FIX / CLAIM / CHALLENGE / RECOVER / ROUTE / STOP.
Case route + evidence pack + action plan + ownership + tracked outcome.
Every finding is assigned an owner, action, deadline/dependency and ₹ exposure. EXIMYug does not imply authority where a bank, buyer, insurer, carrier, Customs/DGFT, ECGC or legal forum must decide.
EXIMYug executes what it can and routes what requires a bank, insurer, authority, counterparty or legal forum; root cause feeds Prevent.
Tell us what is stuck, rejected, disputed or unpaid.
Share only what is needed to assess the workflow.