EXIMYug / CASE STUDIES / CASE 06
CASE 06 · Demurrage / detention responsibility

Container detention charges escalated while responsibility was disputed

A Client · Chemical exporter · Southeast Asia. A logistics delay turned into a rapidly growing cost with no single owner.

THE CHALLENGE

Demurrage / detention responsibility

A logistics delay turned into a rapidly growing cost with no single owner.

VALUE / EXPOSURE₹9.7 L
EXPECTED TIMELINE15–45 days
MARKETSoutheast Asia

Constraints

  • Free-day terms differed across booking and invoice records
  • Carrier, forwarder and consignee timelines conflicted
  • Charges continued to accrue during dispute
  • Operational urgency mattered more than theoretical fault
MEASUREMENT

KPIs that determine whether the case is moving

KPI 01₹ charges avoided/challenged
KPI 02Days of charge stopped
KPI 03Timeline completeness
KPI 04Dispute closure time
NORTH STAR METRIC₹ avoidable logistics leakage stopped and responsibility resolved
EXPECTED JOURNEY

From problem statement to verified end state

01

Reconstruct

Reconstruct container event timeline

02

Compare

Compare booking/free-day terms with invoices

03

Identify

Identify delay owner and unsupported charge periods

04

Dispute

Dispute charges and negotiate mitigation

05

Close

Close invoice and capture preventive controls

SOLUTION DESIGN

What EXIMYug does

A container chronology combines booking, gate, arrival, release and return events with contractual free days to quantify defensible vs disputed charges.

01 · OUTCOMES

Operational outcomes

  • Charge build-up quantified daily
  • Responsibility windows isolated
  • Dispute pack created
  • Future free-day/deadline alerts defined
02 · GOVERNMENT COMPLIANCE

Government workflow

Customs/port processes may affect cargo release; specific statutory requirements depend on cargo and port context.

03 · REGULATORY

Regulatory considerations

Carrier/terminal tariff, booking terms, free-day rules and logistics contracts.

04 · LEGAL

Legal / authority boundary

Liability depends on contract and facts; formal claims may require specialist/legal review.

END EXECUTION PLAN

Owner-driven execution, not an advisory report

01Timeline

Reconstruct container event timeline

02Terms

Compare booking/free-day terms with invoices

03Quantify

Identify delay owner and unsupported charge periods

04Dispute

Dispute charges and negotiate mitigation

05Close

Close invoice and capture preventive controls

END STATE + IMPACT

₹ avoidable logistics leakage stopped and responsibility resolved

The case is managed toward a measurable end state, with unresolved authority decisions explicitly separated from work EXIMYug can execute or coordinate.

IMPACT 01Stopped avoidable cost growth
IMPACT 02Better carrier/forwarder accountability
IMPACT 03Deadline alerts for future containers

Case outcome values describe the operating end-state model and measurement framework; actual recoveries, approvals and timelines depend on transaction evidence and decisions by the relevant buyer, bank, insurer, carrier or authority.

Facing this type of export problem?

Start with the transaction, evidence, amount at stake and current blocker.

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